Privacy Policy

We take your privacy very seriously. This document ("Privacy Policy") describes what, why, and how the company Nutri Sphere (collectively "Nutri Sphere", "we" or "us") collects and uses your personal data, how we protect it, and how you can contact us. Please read this Privacy Policy carefully. By accessing our website, using any services provided by Nutri Sphere, subscribing to any products and services provided by Nutri Sphere, submitting any information to us, or otherwise demonstrating your agreement to this, you are deemed to have agreed and consented to the terms of this Privacy Policy. We reserve the right to amend, alter, or modify this Privacy Policy at any time without prior notice. Any amendments, alterations, or modifications will be posted on our website from time to time. Personal Data 1.1 In this Privacy Policy, "Personal Data" means any information, whether recorded in physical form or not, from which the identity of a person is obvious or can be reasonably and directly determined by the person possessing the information, or which, when combined with other information, will directly and certainly identify the individual. Collection of Personal Data We may collect your Personal Data in several different ways. Sometimes, we or our authorized representative may collect your Personal Data from other sources. 2.1 Information we may collect directly from you: 2.1.1 In every interaction with Nutri Sphere you may be asked to provide us with your Personal Data. For example: a) When you contact our customer service centers for assistance, we may retain information about the conversation, including your name, contact details, the product(s) you purchased, the reason for your inquiry, and the advice we provided. b) When you join one of our loyalty programs, we may collect information related to your use of the loyalty program and the rewards you are claiming. c) When you visit us at a public event such as a trade show or exhibition or participate in one of our surveys, contests, prize draws, or workshops, we may ask for information such as your business card, name, contact details, interests, and preferences. d) When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos, and forum posts, or detailed information about your interests and preferences that you choose to share with us, such as when you select the services you wish to receive. e) When you participate in surveys and studies, we may ask for information such as your email address and other personal information about you. 2.1.2 Please be mindful when providing us with information, especially when filling in free-text fields or uploading documents and other materials. Some of our services are automated, and we may not recognize that you have accidentally provided us with incorrect or confidential information. 2.1.3 You are not required to provide Personal Data. However, if you do not, we may not be able to provide you with our products or services, communicate with you, or respond to your inquiries. You must ensure that all Personal Data provided to us is complete, accurate, true, and correct, as failure to do so may result in our inability to provide you with the products and services you have requested. 2.1.4 If you provide us with any Personal Data related to a third party (e.g., information about your spouse, children, parents, and/or employees), by submitting such Personal Data to us, you represent that you have obtained the necessary consent from the third party to provide us with their Personal Data. 2.2 Information we may collect from other sources: 2.2.1 We may also collect your Personal Data from public sources and third parties, including: a) When you wish to make a purchase from us, we may conduct credit and financial checks to ensure the payment is not fraudulent and that you have a suitable credit rating. b) We may also receive information about you from other Nutri Spheregroup companies with which you interact, particularly when you link your accounts for certain Nutri Sphere group services. c) When conducting business calls for sales inquiries, we may use publicly available business contact data. d) When conducting research and development, we may use publicly available information about you. 2.3 Information we may collect when you use Nutri Sphere websites, products, and services. 2.3.1 Some of our websites, online products, and online services provide Nutri Sphere with information about their use, including: a) Details about the content you view and interact with. For example, when you use our website, we may collect information about your visit, such as your browser software, the pages you view, and which products you "clicked" or added to your shopping cart. b) Service, product, or server logs that contain information about your use of our service, product, or websites, such as your IP address, browser information (including HTTP user agent strings), and HTTP client request information. Purpose of collecting, using, and disclosing your Personal Data 3.1 Generally, we collect, use, and disclose your Personal Data for the following purposes: 3.1.1 Providing Services We may use Personal Data to provide you with services, including: a) To provide you with the product or service you have requested, including verifying that the payment was not made fraudulently, delivering the product you purchased or had repaired, or ensuring that you are eligible for any applicable special offers or promotions (and fulfilling any other agreement you may have with us). b) To facilitate and process your searches and requests for information about Nutri Sphere, its products, and services when you contact us. c) To resolve complaints, respond to inquiries, and process requests. d) To provide customer service, warranty, returns, and other after-sales services. e) To verify your identity when you contact us. Processing of children's data 4.1 We consider any person under the age of 18 to be a child. We do not knowingly seek or collect Personal Data from children or about children without the consent of a parent or guardian. 4.2 If we become aware that the Personal Data provided to us pertains to a child without the consent of a parent or guardian, we will make reasonable efforts to: a) Delete such Personal Data from our records as soon as possible. b) Ensure that, if deletion is not possible, such Personal Data is not used for any purposes or disclosed to third parties. c) Any parent or guardian with questions regarding our processing of personal information relating to their child should contact us using the contact information at the end of this Privacy Policy. Storage of your Personal Data 5.1 We will retain your Personal Data only for as long as is reasonably necessary for the various purposes outlined in this Privacy Policy or otherwise to comply with any applicable laws and regulations regarding mandatory retention of certain types of information. Some recipients may be located outside of the Philippines, such as in Japan, Singapore, the United Arab Emirates, the United Kingdom, the United States of America, India, and China. We use various legal mechanisms, including data-sharing agreements, to ensure an adequate level of protection for your Personal Data. Cookies, Web Beacons, and Embedded Scripts. 7.1 To improve our services to you, we sometimes use automatic tracking devices such as cookies. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website, and their use is intended to help us understand your interest in our website. We may use cookies to personalize content, recommendations, advertisements, and messages delivered to you so that they are more relevant to you and your interests. For example, you may see an ad for a product you recently viewed on our site. Please note that cookies do not personally identify users, although they do identify a user's browser. You can always disable the storage of cookies on your computer by changing your browser settings. However, disabling cookies may limit the use of our features and services, and in some cases, may mean that we cannot provide you with the services or parts of the services you have requested. Some of our business partners, whose content is included on or linked to our website, may also use cookies. However, we have no access to or control over these cookies or websites. 7.2 A "web beacon" (also known as an image tag, pixel tag, clear GIF, or web bug) is a small piece of code used to collect advertising data such as counting page views, promotion views, or ad responses. Web beacons or similar technologies may be used for various purposes, including but not limited to counting visitors to our websites and tracking how users navigate through our websites. 7.3 An "embedded script" is a programming code designed to collect information about your interactions with our websites, such as the links you click. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to our websites, and is deactivated or deleted thereafter.